/*
 * Central de Operacao IBG
 *
 * Camada visual final do backoffice. Este arquivo preserva os seletores
 * administrativos existentes e oferece a familia `ops-*` para a migracao
 * gradual dos templates. Deve ser carregado depois dos demais CSS do admin.
 */

/* --------------------------------------------------------------------------
   Foundation
   -------------------------------------------------------------------------- */

:root {
  color-scheme: light;

  --ops-font-sans: "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  --ops-font-mono: "SFMono-Regular", Consolas, "Liberation Mono", monospace;

  --ops-canvas: #f4f6f9;
  --ops-surface: #ffffff;
  --ops-surface-subtle: #f8fafc;
  --ops-surface-muted: #eef2f6;
  --ops-border: #d9e1ea;
  --ops-border-strong: #c4cfdb;

  --ops-text: #172033;
  --ops-text-soft: #415064;
  --ops-text-muted: #66758a;
  --ops-text-inverse: #ffffff;

  --ops-brand-950: #071b2f;
  --ops-brand-900: #0a2945;
  --ops-brand-800: #0b456f;
  --ops-accent: #0b639f;
  --ops-accent-hover: #084f81;
  --ops-accent-soft: #eaf4fb;
  --ops-accent-border: #b8d8ec;

  --ops-success: #176b4b;
  --ops-success-soft: #eaf7f0;
  --ops-success-border: #b9dfcb;
  --ops-warning: #8a540a;
  --ops-warning-soft: #fff7e2;
  --ops-warning-border: #efd79a;
  --ops-danger: #a72b24;
  --ops-danger-hover: #85211c;
  --ops-danger-soft: #fff0ef;
  --ops-danger-border: #efc3bf;
  --ops-info: #155f92;
  --ops-info-soft: #edf6fc;
  --ops-info-border: #bfdcec;
  --ops-neutral: #526174;
  --ops-neutral-soft: #f0f3f6;
  --ops-neutral-border: #d5dde6;
  --ops-violet: #6552a3;
  --ops-violet-soft: #f1eefb;
  --ops-violet-border: #d8d0ef;

  --ops-space-1: 4px;
  --ops-space-2: 8px;
  --ops-space-3: 12px;
  --ops-space-4: 16px;
  --ops-space-5: 20px;
  --ops-space-6: 24px;
  --ops-space-8: 32px;

  --ops-radius-sm: 7px;
  --ops-radius-md: 10px;
  --ops-radius-lg: 13px;
  --ops-radius-pill: 999px;

  --ops-shadow-xs: 0 1px 2px rgba(15, 31, 48, .05);
  --ops-shadow-sm: 0 4px 14px rgba(15, 31, 48, .06);
  --ops-shadow-md: 0 16px 40px rgba(15, 31, 48, .14);
  --ops-focus: 0 0 0 3px rgba(11, 99, 159, .22);

  --ops-sidebar-w: 248px;
  --ops-topbar-h: 64px;
  --ops-env-offset: 0px;
  --ops-page-max: 1680px;
  --ops-control-h: 40px;
  --ops-transition: 150ms ease;
}

body.admin-body {
  /* Compatibility aliases: legacy modules resolve to the same foundation. */
  --admin-blue: var(--ops-accent);
  --admin-blue-2: var(--ops-accent-hover);
  --admin-navy: var(--ops-brand-900);
  --admin-bg: var(--ops-canvas);
  --admin-surface: var(--ops-surface);
  --admin-soft: var(--ops-surface-subtle);
  --admin-border: var(--ops-border);
  --admin-text: var(--ops-text);
  --admin-muted: var(--ops-text-muted);
  --admin-shadow: var(--ops-shadow-sm);
  --admin-shadow-hover: var(--ops-shadow-sm);
  --ibg-900: var(--ops-brand-900);
  --ibg-800: var(--ops-brand-800);
  --ibg-700: var(--ops-accent);
  --ibg-600: var(--ops-accent);
  --ibg-400: #3e8ec1;
  --ibg-100: var(--ops-accent-soft);
  --bg: var(--ops-canvas);
  --surface: var(--ops-surface);
  --surface-2: var(--ops-surface-subtle);
  --border: var(--ops-border);
  --text-primary: var(--ops-text);
  --text-secondary: var(--ops-text-soft);
  --text-muted: var(--ops-text-muted);
  --sidebar-w: var(--ops-sidebar-w);
  --radius: var(--ops-radius-lg);
  --radius-sm: var(--ops-radius-md);
  --shadow-sm: var(--ops-shadow-xs);
  --shadow: var(--ops-shadow-sm);
  --transition: var(--ops-transition);

  min-width: 320px;
  margin: 0;
  background: var(--ops-canvas);
  color: var(--ops-text);
  font-family: var(--ops-font-sans);
  font-size: 14px;
  line-height: 1.45;
  text-rendering: optimizeLegibility;
}

body.admin-body:has(> .admin-environment-banner),
body.admin-body:has(> .ops-environment-banner),
body.admin-body.has-environment-banner {
  --ops-env-offset: 28px;
}

body.admin-body.admin-menu-open {
  overflow: hidden;
  overscroll-behavior: none;
}

.admin-body *,
.admin-body *::before,
.admin-body *::after {
  box-sizing: border-box;
}

.admin-body a {
  text-underline-offset: 2px;
}

.admin-body code,
.admin-body pre,
.admin-body .text-mono,
.ops-mono {
  font-family: var(--ops-font-mono);
  font-variant-numeric: tabular-nums;
}

.ops-visually-hidden,
.admin-body .visually-hidden-focusable:not(:focus, :focus-within) {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.ops-skip-link {
  position: fixed;
  z-index: 3000;
  top: calc(var(--ops-env-offset) + var(--ops-space-2));
  left: var(--ops-space-3);
  padding: 9px 13px;
  border-radius: var(--ops-radius-md);
  color: var(--ops-text-inverse);
  background: var(--ops-brand-950);
  transform: translateY(-160%);
  transition: transform var(--ops-transition);
}

.ops-skip-link:focus {
  transform: translateY(0);
}

/* --------------------------------------------------------------------------
   Environment and application shell
   -------------------------------------------------------------------------- */

.admin-environment-banner,
.ops-environment-banner {
  position: fixed;
  z-index: 2000;
  inset: 0 0 auto;
  min-height: 28px;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 5px var(--ops-space-4);
  border-bottom: 1px solid #d5ad55;
  color: #fff;
  background: #75501a;
  font-size: 11px;
  font-weight: 750;
  letter-spacing: .06em;
  text-align: center;
  text-transform: uppercase;
}

.admin-shell {
  min-height: 100vh;
  padding-top: var(--ops-env-offset);
  background: var(--ops-canvas);
}

.admin-sidebar {
  width: var(--ops-sidebar-w);
  top: var(--ops-env-offset);
  height: calc(100dvh - var(--ops-env-offset));
  color: rgba(255, 255, 255, .88);
  background: var(--ops-brand-950);
  box-shadow: 8px 0 24px rgba(7, 27, 47, .12);
  overflow: hidden;
}

.admin-sidebar::before {
  display: none;
}

.admin-sidebar-brand {
  min-height: 76px;
  padding: var(--ops-space-4) var(--ops-space-5);
  gap: var(--ops-space-3);
  border-bottom: 1px solid rgba(255, 255, 255, .09);
}

.admin-brand-mark {
  width: 40px;
  height: 40px;
  border: 1px solid rgba(255, 255, 255, .18);
  border-radius: var(--ops-radius-md);
  color: #fff;
  background: var(--ops-accent);
  box-shadow: none;
  font-size: 14px;
  letter-spacing: .02em;
}

.admin-brand-name {
  color: #fff;
  font-size: 15px;
  font-weight: 750;
}

.admin-brand-sub {
  margin-top: 2px;
  color: rgba(255, 255, 255, .68);
  font-size: 11px;
  font-weight: 500;
}

.admin-nav {
  padding: var(--ops-space-3);
  scrollbar-color: rgba(255, 255, 255, .22) transparent;
  scrollbar-width: thin;
}

.admin-nav-section-label {
  display: block;
  margin: var(--ops-space-5) var(--ops-space-3) var(--ops-space-2);
  color: rgba(255, 255, 255, .64);
  font-size: 10px;
  font-weight: 750;
  letter-spacing: .08em;
  text-transform: uppercase;
}

.admin-nav-section-label:first-child {
  margin-top: var(--ops-space-2);
}

.admin-nav-separator {
  height: 1px;
  margin: var(--ops-space-4) var(--ops-space-3);
  border: 0;
  background: rgba(255, 255, 255, .10);
}

.admin-nav-group {
  margin: var(--ops-space-1) 0;
}

.admin-nav-group summary {
  min-height: 38px;
  margin: 0;
  padding: 8px 10px;
  border-radius: var(--ops-radius-sm);
  color: rgba(255, 255, 255, .74);
  font-size: 12px;
  font-weight: 700;
  transition: color var(--ops-transition), background-color var(--ops-transition);
}

.admin-nav-group summary:hover,
.admin-nav-group[open] summary {
  color: #fff;
  background: rgba(255, 255, 255, .07);
}

.admin-subnav {
  gap: 2px;
  padding: 4px 0 4px 9px;
}

.admin-nav a,
.admin-nav-link {
  min-height: 38px;
  margin: 0;
  padding: 8px 10px;
  gap: 10px;
  border: 1px solid transparent;
  border-radius: var(--ops-radius-sm);
  color: rgba(255, 255, 255, .72);
  font-size: 12.5px;
  font-weight: 600;
  line-height: 1.25;
  text-decoration: none;
  transform: none;
  transition: color var(--ops-transition), background-color var(--ops-transition), border-color var(--ops-transition);
}

.admin-nav a:hover,
.admin-nav-link:hover {
  color: #fff;
  background: rgba(255, 255, 255, .07);
  transform: none;
}

.admin-nav a.active,
.admin-nav a[aria-current="page"],
.admin-nav-link.active,
.admin-nav-link[aria-current="page"] {
  color: #fff;
  border-color: rgba(111, 184, 225, .24);
  background: rgba(33, 126, 181, .32);
  box-shadow: none;
}

.admin-nav a.active::before,
.admin-nav a[aria-current="page"]::before,
.admin-nav-link.active::before,
.admin-nav-link[aria-current="page"]::before {
  content: "";
  width: 3px;
  align-self: stretch;
  margin: -3px 0 -3px -10px;
  border-radius: 0 2px 2px 0;
  background: #6fb8e1;
}

.admin-nav a i,
.admin-nav-link i {
  width: 19px;
  color: currentColor;
  font-size: 15px;
  text-align: center;
}

.admin-sidebar-footer {
  padding: var(--ops-space-3);
  border-top: 1px solid rgba(255, 255, 255, .09);
}

.admin-user-card {
  margin-bottom: var(--ops-space-2);
  padding: 9px 10px;
  border: 1px solid rgba(255, 255, 255, .08);
  border-radius: var(--ops-radius-md);
  background: rgba(255, 255, 255, .04);
}

.admin-avatar {
  width: 32px;
  height: 32px;
  color: #fff;
  background: var(--ops-accent);
  box-shadow: none;
  font-size: 12px;
}

.admin-user-meta strong {
  font-weight: 700;
}

.admin-user-meta span {
  color: rgba(255, 255, 255, .66);
}

.admin-sidebar-footer .btn-admin-secondary {
  color: rgba(255, 255, 255, .82);
  border-color: rgba(255, 255, 255, .12);
  background: transparent;
  box-shadow: none;
}

.admin-sidebar-footer .btn-admin-secondary:hover {
  color: #fff;
  border-color: rgba(255, 255, 255, .22);
  background: rgba(255, 255, 255, .07);
}

.admin-content {
  width: calc(100% - var(--ops-sidebar-w));
  margin-left: var(--ops-sidebar-w);
  background: var(--ops-canvas);
}

.admin-backdrop {
  top: var(--ops-env-offset);
  height: calc(100dvh - var(--ops-env-offset));
  padding: 0;
  border: 0;
  background: rgba(7, 27, 47, .52);
  backdrop-filter: blur(2px);
}

/* --------------------------------------------------------------------------
   Topbar and page anatomy
   -------------------------------------------------------------------------- */

.admin-topbar {
  top: var(--ops-env-offset);
  height: var(--ops-topbar-h);
  padding: 0 var(--ops-space-6);
  border-bottom: 1px solid var(--ops-border);
  background: rgba(255, 255, 255, .96);
  box-shadow: none;
  backdrop-filter: blur(10px);
}

.admin-top-title {
  gap: var(--ops-space-3);
}

.admin-title h1 {
  margin: 0;
  color: var(--ops-text);
  font-size: 17px;
  font-weight: 750;
  line-height: 1.2;
}

.admin-title p {
  margin: 2px 0 0;
  color: var(--ops-text-muted);
  font-size: 11.5px;
  line-height: 1.25;
}

.admin-top-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: var(--ops-space-2);
  min-width: 0;
}

.admin-top-user {
  gap: var(--ops-space-2);
  padding: 5px 6px 5px 8px;
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-md);
  background: var(--ops-surface);
}

.admin-top-user strong {
  color: var(--ops-text);
  font-weight: 700;
}

.admin-top-user span {
  color: var(--ops-text-muted);
}

.admin-mobile-btn,
.admin-icon-button {
  width: 38px;
  min-width: 38px;
  height: 38px;
  min-height: 38px;
  padding: 0;
  place-items: center;
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-md);
  color: var(--ops-text-soft);
  background: var(--ops-surface);
  box-shadow: none;
  line-height: 1;
}

.admin-icon-button {
  display: inline-grid;
}

.admin-mobile-btn:hover,
.admin-icon-button:hover {
  color: var(--ops-accent-hover);
  border-color: var(--ops-accent-border);
  background: var(--ops-accent-soft);
}

.admin-page {
  width: 100%;
  max-width: var(--ops-page-max);
  margin: 0 auto;
  padding: var(--ops-space-6);
}

.ops-page {
  width: 100%;
  max-width: var(--ops-page-max);
  margin: 0 auto;
  padding: 0;
  display: grid;
  gap: var(--ops-space-4);
}

.admin-page-head,
.ops-page-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: var(--ops-space-4);
  margin-bottom: var(--ops-space-4);
}

.ops-page-heading {
  min-width: 0;
}

.ops-page-eyebrow {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-bottom: 5px;
  color: var(--ops-accent);
  font-size: 11px;
  font-weight: 750;
  letter-spacing: .05em;
  text-transform: uppercase;
}

.admin-page-title h2,
.ops-page-head h1,
.ops-page-head h2 {
  margin: 0;
  color: var(--ops-text);
  font-size: clamp(21px, 2vw, 27px);
  font-weight: 750;
  letter-spacing: -.02em;
  line-height: 1.2;
}

.admin-page-title p,
.ops-page-head p {
  max-width: 760px;
  margin: 5px 0 0;
  color: var(--ops-text-muted);
  font-size: 13px;
}

.ops-page-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  flex-wrap: wrap;
  gap: var(--ops-space-2);
}

.admin-breadcrumb,
.ops-breadcrumb {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: var(--ops-space-2);
  color: var(--ops-text-muted);
  font-size: 11.5px;
  font-weight: 600;
}

.admin-breadcrumb a,
.ops-breadcrumb a {
  color: var(--ops-accent);
}

/* --------------------------------------------------------------------------
   Surfaces and panels
   -------------------------------------------------------------------------- */

.admin-card,
.dashboard-panel,
.difal-panel,
.user-form-card,
.portal-feature-card,
.ops-panel,
.ops-card {
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-lg);
  background: var(--ops-surface);
  box-shadow: var(--ops-shadow-xs);
}

.admin-card {
  padding: var(--ops-space-4);
}

.admin-card.hoverable,
.metric-card,
.dashboard-panel,
.user-form-card,
.portal-feature-card {
  transform: none;
  transition: border-color var(--ops-transition), box-shadow var(--ops-transition), background-color var(--ops-transition);
}

.admin-card.hoverable:hover,
.metric-card:hover,
.dashboard-panel:hover,
.user-form-card:hover,
.portal-feature-card:hover {
  transform: none;
  border-color: var(--ops-border-strong);
  box-shadow: var(--ops-shadow-xs);
}

.admin-card-title,
.ops-panel-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: var(--ops-space-3);
}

.admin-card-title h5,
.dashboard-section-title h5,
.ops-panel-title {
  margin: 0;
  color: var(--ops-text);
  font-size: 14px;
  font-weight: 750;
  line-height: 1.3;
}

.admin-card-title p,
.dashboard-section-title p,
.ops-panel-description {
  margin: 3px 0 0;
  color: var(--ops-text-muted);
  font-size: 12px;
  line-height: 1.4;
}

.ops-panel {
  overflow: hidden;
}

.ops-panel-head,
.ops-panel-body,
.ops-panel-actions {
  padding: var(--ops-space-4);
}

.ops-panel-head + .ops-panel-body,
.ops-panel-body + .ops-panel-actions,
.ops-panel-head + .ops-panel-actions {
  border-top: 1px solid var(--ops-border);
}

.ops-panel-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  flex-wrap: wrap;
  gap: var(--ops-space-2);
  background: var(--ops-surface-subtle);
}

.ops-panel-head h2,
.ops-panel-head h3 {
  margin: 0;
  color: var(--ops-text);
  font-size: 16px;
  font-weight: 750;
  line-height: 1.3;
}

.ops-panel-head p {
  max-width: 760px;
  margin: 4px 0 0;
  color: var(--ops-text-muted);
  font-size: 12px;
  line-height: 1.4;
}

.ops-panel-kicker,
.ops-eyebrow,
.ops-kicker {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-bottom: 4px;
  color: var(--ops-accent);
  font-size: 10.5px;
  font-weight: 750;
  letter-spacing: .055em;
  line-height: 1.3;
  text-transform: uppercase;
}

.ops-eyebrow--danger {
  color: var(--ops-danger);
}

.ops-panel-icon {
  width: 38px;
  height: 38px;
  display: grid;
  place-items: center;
  flex: 0 0 auto;
  border: 1px solid var(--ops-accent-border);
  border-radius: var(--ops-radius-md);
  color: var(--ops-accent);
  background: var(--ops-accent-soft);
  font-size: 17px;
}

.ops-panel-body--flush {
  padding: 0;
}

.ops-panel-body--flush > .admin-table-wrap,
.ops-panel-body--flush > .ops-table-wrap {
  border: 0;
  border-radius: 0;
}

.dashboard-section-title {
  margin: var(--ops-space-5) 0 var(--ops-space-3);
}

.cobranca-hero,
.audit-hero,
.user-form-hero {
  border-color: var(--ops-border);
  border-radius: var(--ops-radius-lg);
  background: var(--ops-surface);
  box-shadow: var(--ops-shadow-xs);
}

.difal-panel,
.difal-metrics {
  border-radius: var(--ops-radius-lg);
}

/* --------------------------------------------------------------------------
   Buttons and actions
   -------------------------------------------------------------------------- */

.btn-admin,
.btn-admin-secondary,
.btn-admin-success,
.btn-admin-warning,
.btn-admin-danger,
.admin-body .btn.btn-danger,
.admin-body .btn.btn-outline-danger,
.ops-button {
  min-height: 38px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  padding: 8px 12px;
  border: 1px solid transparent;
  border-radius: var(--ops-radius-md);
  box-shadow: none;
  font-family: inherit;
  font-size: 12.5px;
  font-weight: 700;
  line-height: 1.2;
  text-decoration: none;
  white-space: nowrap;
  transform: none;
  transition: color var(--ops-transition), background-color var(--ops-transition), border-color var(--ops-transition), box-shadow var(--ops-transition);
}

.btn-admin,
.ops-button--primary {
  color: #fff;
  border-color: var(--ops-accent);
  background: var(--ops-accent);
}

.btn-admin:hover,
.ops-button--primary:hover {
  color: #fff;
  border-color: var(--ops-accent-hover);
  background: var(--ops-accent-hover);
  box-shadow: none;
  transform: none;
}

.btn-admin-secondary,
.ops-button--secondary {
  color: var(--ops-text-soft);
  border-color: var(--ops-border-strong);
  background: var(--ops-surface);
}

.btn-admin-secondary:hover,
.ops-button--secondary:hover {
  color: var(--ops-text);
  border-color: #aebbc8;
  background: var(--ops-surface-subtle);
}

.btn-admin-success,
.ops-button--success {
  color: var(--ops-success);
  border-color: var(--ops-success-border);
  background: var(--ops-success-soft);
}

.btn-admin-success:hover,
.ops-button--success:hover {
  color: #10553c;
  border-color: #90cbae;
  background: #def1e7;
}

.btn-admin-warning,
.ops-button--warning {
  color: var(--ops-warning);
  border-color: var(--ops-warning-border);
  background: var(--ops-warning-soft);
}

.btn-admin-warning:hover,
.ops-button--warning:hover {
  color: #6e4208;
  border-color: #dfc376;
  background: #fff1cb;
}

.btn-admin-danger,
.admin-body .btn.btn-danger,
.admin-body .btn.btn-outline-danger,
.ops-button--danger {
  color: var(--ops-danger);
  border-color: var(--ops-danger-border);
  background: var(--ops-danger-soft);
}

.btn-admin-danger:hover,
.admin-body .btn.btn-danger:hover,
.admin-body .btn.btn-outline-danger:hover,
.ops-button--danger:hover {
  color: #fff;
  border-color: var(--ops-danger-hover);
  background: var(--ops-danger-hover);
}

.btn-admin.btn-sm,
.btn-admin-secondary.btn-sm,
.btn-admin-danger.btn-sm,
.btn-admin-success.btn-sm,
.btn-admin-warning.btn-sm,
.ops-button--sm {
  min-height: 32px;
  padding: 6px 9px;
  font-size: 11.5px;
}

.btn-admin:disabled,
.btn-admin-secondary:disabled,
.btn-admin-danger:disabled,
.btn-admin-success:disabled,
.btn-admin-warning:disabled,
.admin-body .btn:disabled,
.ops-button:disabled,
.ops-button[aria-disabled="true"],
.admin-body a.disabled,
.admin-body a[aria-disabled="true"] {
  opacity: .52;
  cursor: not-allowed;
  box-shadow: none;
  pointer-events: none;
}

.ops-action-bar,
.ticket-action-bar {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: var(--ops-space-2);
}

.ops-action-bar--end {
  justify-content: flex-end;
}

.ops-action-bar--between {
  justify-content: space-between;
}

.ops-actions,
.ops-header-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  flex-wrap: wrap;
  gap: var(--ops-space-2);
}

/* --------------------------------------------------------------------------
   Badges, state and priority
   -------------------------------------------------------------------------- */

.status-badge,
.role-badge,
.priority-badge,
.ops-badge {
  min-height: 24px;
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 4px 8px;
  border: 1px solid var(--ops-neutral-border);
  border-radius: var(--ops-radius-pill);
  color: var(--ops-neutral);
  background: var(--ops-neutral-soft);
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0;
  line-height: 1.15;
  text-transform: none;
  white-space: nowrap;
}

.status-aberto,
.status-enviado,
.status-pendente,
.status-triagem,
.ops-badge--info {
  color: var(--ops-info);
  border-color: var(--ops-info-border);
  background: var(--ops-info-soft);
}

.status-em-analise,
.status-em-classificação,
.status-em-classificacao,
.status-andamento,
.status-aguardando-api,
.status-pronto-para-integração,
.status-pronto-para-integracao,
.priority-alta,
.ops-badge--warning {
  color: var(--ops-warning);
  border-color: var(--ops-warning-border);
  background: var(--ops-warning-soft);
}

.status-aguardando-cliente,
.priority-media,
.ops-badge--violet {
  color: var(--ops-violet);
  border-color: var(--ops-violet-border);
  background: var(--ops-violet-soft);
}

.status-respondido,
.status-aprovado,
.status-integrado,
.status-concluido,
.status-concluído,
.status-gerada,
.status-convertido,
.ops-badge--success {
  color: var(--ops-success);
  border-color: var(--ops-success-border);
  background: var(--ops-success-soft);
}

.status-cancelado,
.status-rejeitado,
.status-erro,
.status-erro-de-integração,
.status-erro-de-integracao,
.status-cadastro-nao-localizado,
.status-cadastro-não-localizado,
.priority-critica,
.ops-badge--danger {
  color: var(--ops-danger);
  border-color: var(--ops-danger-border);
  background: var(--ops-danger-soft);
}

.status-encerrado,
.status-finalizado,
.status-ignorado,
.priority-baixa,
.role-badge,
.ops-badge--neutral {
  color: var(--ops-neutral);
  border-color: var(--ops-neutral-border);
  background: var(--ops-neutral-soft);
}

.ops-badge-dot::before {
  content: "";
  width: 6px;
  height: 6px;
  flex: 0 0 auto;
  border-radius: 50%;
  background: currentColor;
}

/* --------------------------------------------------------------------------
   Forms, filters and tabs
   -------------------------------------------------------------------------- */

.admin-body .form-label,
.admin-body .premium-field label,
.ops-field-label {
  display: block;
  margin-bottom: 5px;
  color: var(--ops-text-soft);
  font-size: 11.5px;
  font-weight: 700;
  letter-spacing: .01em;
  line-height: 1.3;
}

.admin-body .form-control,
.admin-body .form-select,
.ops-control {
  min-height: var(--ops-control-h);
  border: 1px solid var(--ops-border-strong);
  border-radius: var(--ops-radius-md);
  color: var(--ops-text);
  background-color: var(--ops-surface);
  box-shadow: none;
  font-family: inherit;
  font-size: 13px;
  line-height: 1.35;
  transition: border-color var(--ops-transition), box-shadow var(--ops-transition), background-color var(--ops-transition);
}

.admin-body textarea.form-control,
textarea.ops-control {
  min-height: 96px;
  resize: vertical;
}

.admin-body .form-control:hover,
.admin-body .form-select:hover,
.ops-control:hover {
  border-color: #aab8c7;
}

.admin-body .form-control:focus,
.admin-body .form-select:focus,
.ops-control:focus {
  border-color: var(--ops-accent);
  box-shadow: var(--ops-focus);
  outline: 0;
}

.admin-body .form-control::placeholder,
.ops-control::placeholder {
  color: #8b98a9;
  opacity: 1;
}

.admin-body .form-control:disabled,
.admin-body .form-select:disabled,
.admin-body fieldset:disabled .form-control,
.admin-body fieldset:disabled .form-select,
.ops-control:disabled,
.ops-control[readonly] {
  color: #657286;
  border-color: var(--ops-border);
  background: var(--ops-surface-muted);
  opacity: 1;
  cursor: not-allowed;
}

.admin-body fieldset:disabled {
  opacity: 1;
}

.admin-body .form-check-input {
  border-color: var(--ops-border-strong);
}

.admin-body .form-check-input:checked {
  border-color: var(--ops-accent);
  background-color: var(--ops-accent);
}

.admin-body .form-check-input:focus {
  border-color: var(--ops-accent);
  box-shadow: var(--ops-focus);
}

.admin-body .form-text,
.field-hint,
.ops-field-hint {
  margin-top: 5px;
  color: var(--ops-text-muted);
  font-size: 11.5px;
  line-height: 1.35;
}

.admin-body .is-invalid,
.admin-body .was-validated :invalid,
.ops-control[aria-invalid="true"] {
  border-color: var(--ops-danger);
}

.admin-body .invalid-feedback,
.ops-field-error {
  color: var(--ops-danger);
  font-size: 11.5px;
}

.input-shell {
  min-height: 42px;
  border-color: var(--ops-border-strong);
  border-radius: var(--ops-radius-md);
  background: var(--ops-surface);
  box-shadow: none;
}

.input-shell:focus-within {
  border-color: var(--ops-accent);
  background: var(--ops-surface);
  box-shadow: var(--ops-focus);
}

.input-shell > i {
  color: var(--ops-text-muted);
}

.admin-filters,
.ops-filter-grid {
  display: grid;
  grid-template-columns: repeat(6, minmax(120px, 1fr));
  gap: var(--ops-space-3);
  align-items: end;
}

.admin-filter-card,
.ops-filter-panel {
  padding: var(--ops-space-4);
  border-color: var(--ops-border);
  background: var(--ops-surface);
}

.ops-toolbar,
.ops-filterbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: var(--ops-space-3);
}

.ops-toolbar__main {
  min-width: 0;
  display: flex;
  align-items: center;
  gap: var(--ops-space-3);
}

.ops-toolbar__main h2 {
  margin: 0;
  color: var(--ops-text);
  font-size: 16px;
  font-weight: 750;
}

.ops-toolbar__main p {
  margin: 3px 0 0;
  color: var(--ops-text-muted);
  font-size: 12px;
}

.ops-search {
  position: relative;
  flex: 1 1 280px;
  max-width: 560px;
}

.ops-search > i {
  position: absolute;
  top: 50%;
  left: 12px;
  z-index: 1;
  color: var(--ops-text-muted);
  transform: translateY(-50%);
  pointer-events: none;
}

.ops-search .form-control,
.ops-search .ops-control {
  padding-left: 36px;
}

.ops-filter-actions,
.ops-filter-chips {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: var(--ops-space-2);
}

.ops-filter-chip {
  min-height: 30px;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 5px 9px;
  border: 1px solid var(--ops-accent-border);
  border-radius: var(--ops-radius-pill);
  color: var(--ops-accent-hover);
  background: var(--ops-accent-soft);
  font-size: 11.5px;
  font-weight: 650;
  text-decoration: none;
  transition: color var(--ops-transition), border-color var(--ops-transition), background-color var(--ops-transition);
}

.ops-filter-chip:hover {
  color: var(--ops-accent-hover);
  border-color: var(--ops-accent-border);
  background: #f3f8fc;
}

.ops-filter-chip.is-active,
.ops-filter-chip[aria-current="page"] {
  color: #fff;
  border-color: var(--ops-accent);
  background: var(--ops-accent);
}

.ops-quick-filters {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 6px;
}

.ops-filter-chip__dot {
  width: 6px;
  height: 6px;
  flex: 0 0 auto;
  border-radius: 50%;
  background: var(--ops-neutral);
}

.ops-filter-chip__dot--info { background: var(--ops-info); }
.ops-filter-chip__dot--warning { background: var(--ops-warning); }
.ops-filter-chip__dot--attention { background: var(--ops-violet); }
.ops-filter-chip__dot--danger { background: var(--ops-danger); }
.ops-filter-chip__dot--success { background: var(--ops-success); }

.ops-filter-chip.is-active .ops-filter-chip__dot,
.ops-filter-chip[aria-current="page"] .ops-filter-chip__dot {
  background: currentColor;
}

.ops-filter-panel {
  overflow: hidden;
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-lg);
  background: var(--ops-surface);
  box-shadow: var(--ops-shadow-xs);
}

.ops-filter-panel > summary,
.ops-filter-panel__summary {
  min-height: 48px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--ops-space-3);
  padding: 11px var(--ops-space-4);
  color: var(--ops-text-soft);
  cursor: pointer;
  list-style: none;
}

.ops-filter-panel > summary::-webkit-details-marker,
.ops-filter-panel__summary::-webkit-details-marker {
  display: none;
}

.ops-filter-panel > summary > span,
.ops-filter-panel__summary > span {
  display: flex;
  align-items: center;
  gap: var(--ops-space-2);
}

.ops-filter-panel > summary small {
  color: var(--ops-text-muted);
  font-weight: 500;
}

.ops-filter-panel[open] > summary,
.ops-filter-panel[open] > .ops-filter-panel__summary {
  border-bottom: 1px solid var(--ops-border);
  background: var(--ops-surface-subtle);
}

.ops-filter-panel[open] > summary > .bi-chevron-down,
.ops-filter-panel[open] .ops-filter-panel__state .bi-chevron-down {
  transform: rotate(180deg);
}

.ops-filter-panel__state {
  color: var(--ops-text-muted);
  font-size: 11.5px;
  font-weight: 600;
}

.ops-filter-panel > .ops-filter-grid,
.ops-filter-panel > form {
  padding: var(--ops-space-4);
}

.ops-filter-panel .ops-filter-actions {
  align-self: end;
  justify-content: flex-end;
}

.ops-field {
  min-width: 0;
}

.ops-tabs,
.difal-tabs {
  display: flex;
  align-items: center;
  gap: 2px;
  overflow-x: auto;
  border-bottom: 1px solid var(--ops-border);
  scrollbar-width: thin;
}

.ops-tab,
.difal-tabs a {
  min-height: 40px;
  display: inline-flex;
  align-items: center;
  gap: 7px;
  padding: 9px 12px;
  border: 0;
  border-bottom: 2px solid transparent;
  color: var(--ops-text-muted);
  background: transparent;
  font-size: 12.5px;
  font-weight: 700;
  text-decoration: none;
  white-space: nowrap;
}

.ops-tab:hover,
.difal-tabs a:hover {
  color: var(--ops-text);
}

.ops-tab.active,
.ops-tab.is-active,
.ops-tab[aria-selected="true"],
.ops-tab[aria-current="page"],
.difal-tabs a.active,
.difal-tabs a[aria-current="page"] {
  color: var(--ops-accent-hover);
  border-bottom-color: var(--ops-accent);
}

/* --------------------------------------------------------------------------
   Metrics and summaries
   -------------------------------------------------------------------------- */

.metric-grid,
.ops-kpi-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: var(--ops-space-3);
  margin-bottom: var(--ops-space-4);
}

.metric-card,
.ops-kpi {
  min-height: 96px;
  position: relative;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  gap: var(--ops-space-3);
  padding: 14px;
  overflow: hidden;
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-lg);
  background: var(--ops-surface);
  box-shadow: var(--ops-shadow-xs);
  color: inherit;
  text-decoration: none;
}

.metric-card::after {
  display: none;
}

.metric-card span,
.ops-kpi-label {
  color: var(--ops-text-muted);
  font-size: 11.5px;
  font-weight: 650;
  line-height: 1.3;
}

.metric-card strong,
.ops-kpi-value {
  margin: 0;
  color: var(--ops-text);
  font-size: clamp(23px, 2.2vw, 30px);
  font-weight: 750;
  letter-spacing: -.025em;
  line-height: 1;
  font-variant-numeric: tabular-nums;
}

.metric-icon,
.ops-kpi-icon {
  width: 34px;
  height: 34px;
  display: grid;
  place-items: center;
  flex: 0 0 auto;
  border: 1px solid var(--ops-accent-border);
  border-radius: var(--ops-radius-md);
  color: var(--ops-accent);
  background: var(--ops-accent-soft);
  font-size: 15px;
}

.ops-kpi__head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: var(--ops-space-2);
}

.ops-kpi__icon {
  width: 32px;
  height: 32px;
  flex: 0 0 auto;
}

.ops-kpi__action {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  margin-top: auto;
  color: var(--ops-accent-hover);
  font-size: 10.5px;
  font-weight: 700;
}

a.ops-kpi:hover {
  border-color: var(--ops-accent-border);
  background: #fbfdff;
  text-decoration: none;
}

.ops-kpi--success .ops-kpi__icon {
  color: var(--ops-success);
  border-color: var(--ops-success-border);
  background: var(--ops-success-soft);
}

.ops-kpi--info .ops-kpi__icon {
  color: var(--ops-info);
  border-color: var(--ops-info-border);
  background: var(--ops-info-soft);
}

.ops-kpi--warning .ops-kpi__icon {
  color: var(--ops-warning);
  border-color: var(--ops-warning-border);
  background: var(--ops-warning-soft);
}

.ops-kpi--attention .ops-kpi__icon {
  color: var(--ops-violet);
  border-color: var(--ops-violet-border);
  background: var(--ops-violet-soft);
}

.ops-kpi--danger .ops-kpi__icon {
  color: var(--ops-danger);
  border-color: var(--ops-danger-border);
  background: var(--ops-danger-soft);
}

.ops-kpi--neutral .ops-kpi__icon {
  color: var(--ops-neutral);
  border-color: var(--ops-neutral-border);
  background: var(--ops-neutral-soft);
}

.ops-kpi--info { border-left: 3px solid var(--ops-info-border); }
.ops-kpi--success { border-left: 3px solid var(--ops-success-border); }
.ops-kpi--warning { border-left: 3px solid var(--ops-warning-border); }
.ops-kpi--attention { border-left: 3px solid var(--ops-violet-border); }
.ops-kpi--danger { border-left: 3px solid var(--ops-danger-border); }
.ops-kpi--neutral { border-left: 3px solid var(--ops-neutral-border); }

.ops-kpi-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--ops-space-2);
  color: var(--ops-text-muted);
  font-size: 11px;
}

.ops-summary-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 1px;
  overflow: hidden;
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-lg);
  background: var(--ops-border);
}

.ops-summary-item {
  min-width: 0;
  padding: var(--ops-space-3) var(--ops-space-4);
  background: var(--ops-surface);
}

.ops-summary-item span,
.ops-summary-item small,
.ops-summary-item dt {
  display: block;
  color: var(--ops-text-muted);
  font-size: 11px;
  font-weight: 650;
}

.ops-summary-item strong {
  display: block;
  margin-top: 3px;
  color: var(--ops-text);
  font-size: 13px;
  font-weight: 700;
  overflow-wrap: anywhere;
}

.ops-summary-item dd {
  margin: 3px 0 0;
  color: var(--ops-text);
  font-size: 13px;
  font-weight: 700;
  overflow-wrap: anywhere;
}

/* --------------------------------------------------------------------------
   Tables and operational queues
   -------------------------------------------------------------------------- */

.admin-table-wrap,
.ops-table-wrap,
.ops-queue {
  max-width: 100%;
  overflow: auto;
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-lg);
  background: var(--ops-surface);
  scrollbar-color: var(--ops-border-strong) transparent;
  scrollbar-width: thin;
}

.admin-table,
.ops-table {
  width: 100%;
  min-width: 820px;
  margin: 0;
  border-collapse: separate;
  border-spacing: 0;
  color: var(--ops-text);
  font-size: 12.5px;
}

.admin-table th,
.ops-table th {
  padding: 10px 12px;
  border-bottom: 1px solid var(--ops-border);
  color: var(--ops-text-muted);
  background: var(--ops-surface-subtle);
  font-size: 10.5px;
  font-weight: 750;
  letter-spacing: .035em;
  line-height: 1.25;
  text-align: left;
  text-transform: uppercase;
  white-space: nowrap;
}

.admin-table td,
.ops-table td {
  padding: 11px 12px;
  border-bottom: 1px solid #e8edf2;
  color: var(--ops-text-soft);
  line-height: 1.35;
  vertical-align: middle;
}

.admin-table tbody tr,
.ops-table tbody tr {
  background: var(--ops-surface);
  transition: background-color var(--ops-transition);
}

.admin-table tbody tr:hover,
.ops-table tbody tr:hover {
  background: #f5f9fc;
}

.admin-table tbody tr:focus-within,
.ops-table tbody tr:focus-within {
  background: var(--ops-accent-soft);
}

.admin-table tbody tr:last-child td,
.ops-table tbody tr:last-child td {
  border-bottom: 0;
}

.admin-table a,
.ops-table a {
  color: var(--ops-accent-hover);
  font-weight: 650;
  text-decoration: none;
}

.admin-table a:hover,
.ops-table a:hover {
  text-decoration: underline;
}

.table-primary-cell,
.ops-table-primary {
  display: grid;
  gap: 2px;
  min-width: 0;
}

.table-primary-cell strong,
.ops-table-primary strong {
  color: var(--ops-text);
  font-weight: 700;
}

.table-primary-cell span,
.ops-table-primary span {
  color: var(--ops-text-muted);
  font-size: 11.5px;
  overflow-wrap: anywhere;
}

.admin-orders-queue-wrap,
.ops-queue--scroll {
  max-height: min(66vh, 720px);
}

.admin-orders-queue-wrap .admin-table th,
.ops-queue--scroll th {
  position: sticky;
  z-index: 2;
  top: 0;
}

.ops-queue-list {
  display: grid;
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-lg);
  background: var(--ops-surface);
  overflow: hidden;
}

.ops-queue-row {
  display: grid;
  grid-template-columns: minmax(220px, 1.6fr) minmax(130px, .8fr) minmax(130px, .8fr) minmax(110px, auto);
  align-items: center;
  gap: var(--ops-space-3);
  min-height: 58px;
  padding: 10px var(--ops-space-3);
  border-bottom: 1px solid #e8edf2;
  color: inherit;
  background: var(--ops-surface);
  text-decoration: none;
}

.ops-queue-row:last-child {
  border-bottom: 0;
}

.ops-queue-row:hover,
.ops-queue-row:focus-within {
  background: #f5f9fc;
}

.ops-queue-cell {
  min-width: 0;
  color: var(--ops-text-soft);
  font-size: 12.5px;
}

.ops-queue-title {
  display: block;
  color: var(--ops-text);
  font-weight: 700;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ops-queue-meta {
  display: block;
  margin-top: 2px;
  color: var(--ops-text-muted);
  font-size: 11.5px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ops-queue-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: var(--ops-space-2);
}

.ops-row-action,
.ops-table__action {
  width: 1%;
  text-align: right;
  white-space: nowrap;
}

.ops-owner {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  color: var(--ops-text-soft);
  font-size: 11.5px;
  font-weight: 650;
  white-space: nowrap;
}

.ops-owner i {
  color: var(--ops-accent);
}

.ops-owner--empty,
.ops-owner--empty i {
  color: var(--ops-text-muted);
}

.ops-origin {
  font-weight: 650;
}

.ops-origin--email {
  color: var(--ops-violet);
  border-color: var(--ops-violet-border);
  background: var(--ops-violet-soft);
}

.ops-origin--csv {
  color: var(--ops-success);
  border-color: var(--ops-success-border);
  background: var(--ops-success-soft);
}

.ops-origin--portal {
  color: var(--ops-info);
  border-color: var(--ops-info-border);
  background: var(--ops-info-soft);
}

.ops-integration-state {
  gap: 2px;
}

.ops-integration-state > strong {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  color: var(--ops-text-soft);
  font-size: 11.5px;
}

.ops-integration-state > strong::before {
  content: "";
  width: 7px;
  height: 7px;
  flex: 0 0 auto;
  border-radius: 50%;
  background: var(--ops-neutral);
}

.ops-integration-state--aguardando_api > strong,
.ops-integration-state--enviando > strong {
  color: var(--ops-warning);
}

.ops-integration-state--aguardando_api > strong::before,
.ops-integration-state--enviando > strong::before {
  background: var(--ops-warning);
}

.ops-integration-state--integrado > strong {
  color: var(--ops-success);
}

.ops-integration-state--integrado > strong::before {
  background: var(--ops-success);
}

.ops-integration-state--erro > strong {
  color: var(--ops-danger);
}

.ops-integration-state--erro > strong::before {
  background: var(--ops-danger);
}

.ops-integration-state--cancelado > strong {
  color: var(--ops-text-muted);
}

.ops-integration-state > span {
  font-size: 10.5px;
}

.admin-pagination,
.ops-pagination {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  flex-wrap: wrap;
  gap: var(--ops-space-2);
  margin-top: var(--ops-space-3);
}

/* --------------------------------------------------------------------------
   Workspaces, order steps and ticket history
   -------------------------------------------------------------------------- */

.detail-grid,
.ops-workspace {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 304px;
  gap: var(--ops-space-4);
  align-items: start;
}

.ticket-workspace,
.ops-main,
.side-stack,
.ops-aside {
  min-width: 0;
  display: grid;
  gap: var(--ops-space-4);
}

.ticket-quick-side,
.ops-aside--sticky {
  position: sticky;
  top: calc(var(--ops-env-offset) + var(--ops-topbar-h) + var(--ops-space-4));
}

.admin-detail-hero,
.ops-detail-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: var(--ops-space-3);
  align-items: start;
  margin-bottom: var(--ops-space-4);
}

.ticket-hero-card {
  padding: var(--ops-space-4);
  background: var(--ops-surface);
}

.ticket-title h2 {
  color: var(--ops-text);
  font-size: 22px;
  font-weight: 750;
}

.ticket-title p {
  color: var(--ops-text-muted);
  font-size: 12.5px;
}

.detail-meta,
.ops-detail-meta {
  gap: var(--ops-space-2);
  margin-top: var(--ops-space-3);
}

.detail-chip,
.ops-detail-chip {
  min-height: 28px;
  padding: 5px 8px;
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-md);
  color: var(--ops-text-soft);
  background: var(--ops-surface-subtle);
  font-size: 11.5px;
  font-weight: 600;
}

.ticket-chat-card,
.ticket-reply-card,
.ticket-ops-card {
  padding: var(--ops-space-4);
}

.timeline,
.ops-timeline {
  display: grid;
  gap: var(--ops-space-3);
  max-height: min(58vh, 640px);
  overflow-y: auto;
  padding: 2px var(--ops-space-2) 2px 2px;
  overscroll-behavior: contain;
  scrollbar-color: var(--ops-border-strong) transparent;
  scrollbar-width: thin;
}

.message-row,
.ops-message {
  display: flex;
  align-items: flex-start;
  gap: var(--ops-space-2);
}

.message-avatar,
.ops-message-avatar {
  width: 30px;
  height: 30px;
  border: 0;
  color: #fff;
  background: var(--ops-neutral);
  font-size: 11px;
  font-weight: 750;
}

.message-row.interno .message-avatar,
.ops-message--internal .ops-message-avatar {
  background: var(--ops-accent);
}

.message-row.nota .message-avatar,
.ops-message--note .ops-message-avatar {
  color: var(--ops-warning);
  background: var(--ops-warning-soft);
}

.message-bubble,
.ops-message-bubble {
  width: min(82%, 820px);
  padding: 11px 13px;
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-lg);
  color: var(--ops-text);
  background: var(--ops-surface-subtle);
  box-shadow: none;
}

.message-row.cliente .message-bubble,
.ops-message--customer .ops-message-bubble {
  border-top-left-radius: 4px;
  background: var(--ops-surface-subtle);
}

.message-row.interno .message-bubble,
.ops-message--internal .ops-message-bubble {
  border-color: var(--ops-accent-border);
  border-top-right-radius: 4px;
  background: var(--ops-accent-soft);
}

.message-row.nota .message-bubble,
.ops-message--note .ops-message-bubble {
  width: min(100%, 820px);
  border-color: var(--ops-warning-border);
  background: var(--ops-warning-soft);
}

.message-head,
.ops-message-head {
  margin-bottom: 5px;
  color: var(--ops-text-muted);
  font-size: 10.5px;
}

.message-head strong,
.ops-message-head strong {
  color: var(--ops-text-soft);
  font-weight: 700;
}

.message-body,
.ops-message-body {
  color: var(--ops-text);
  font-size: 12.5px;
  line-height: 1.5;
  overflow-wrap: anywhere;
}

.attachment-card,
.ops-attachment {
  margin-top: var(--ops-space-2);
  padding: 6px 8px;
  border-color: var(--ops-border-strong);
  border-radius: var(--ops-radius-sm);
  color: var(--ops-accent-hover);
  background: var(--ops-surface);
  box-shadow: none;
  font-size: 11.5px;
  font-weight: 650;
}

.ticket-reply-textarea {
  min-height: 144px;
}

.reply-tools-grid {
  grid-template-columns: minmax(0, 1fr) 220px;
  gap: var(--ops-space-3);
}

.attachment-dropzone {
  min-height: 88px;
  padding: var(--ops-space-3);
  border-color: var(--ops-accent-border);
  border-radius: var(--ops-radius-md);
  color: var(--ops-text-soft);
  background: var(--ops-surface-subtle);
}

.attachment-dropzone i {
  width: 34px;
  height: 34px;
  border-radius: var(--ops-radius-sm);
  color: var(--ops-accent);
  background: var(--ops-accent-soft);
  font-size: 16px;
}

.attachment-dropzone strong {
  border-radius: var(--ops-radius-sm);
  box-shadow: none;
}

.reply-status-panel {
  padding: var(--ops-space-3);
  border-radius: var(--ops-radius-md);
  background: var(--ops-surface-subtle);
}

.ticket-ops-grid {
  gap: var(--ops-space-3);
}

.ticket-info-list,
.ops-info-list {
  gap: 0;
}

.ticket-info-item,
.ops-info-item {
  padding: 9px 0;
  border-bottom-color: #e8edf2;
}

.ticket-info-item span,
.ops-info-item span {
  color: var(--ops-text-muted);
  font-size: 10.5px;
}

.ticket-info-item strong,
.ops-info-item strong {
  color: var(--ops-text-soft);
  font-size: 12px;
  font-weight: 700;
}

.ops-stepper {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(110px, 1fr));
  padding: 0;
  margin: 0;
  list-style: none;
}

.ops-step {
  position: relative;
  display: grid;
  justify-items: center;
  gap: 6px;
  padding: 0 var(--ops-space-2);
  color: var(--ops-text-muted);
  font-size: 10.5px;
  font-weight: 650;
  text-align: center;
}

.ops-step::before {
  content: "";
  position: absolute;
  z-index: 0;
  top: 11px;
  right: 50%;
  left: -50%;
  height: 2px;
  background: var(--ops-border);
}

.ops-step:first-child::before {
  display: none;
}

.ops-step-marker {
  position: relative;
  z-index: 1;
  width: 24px;
  height: 24px;
  display: grid;
  place-items: center;
  border: 2px solid var(--ops-border-strong);
  border-radius: 50%;
  color: var(--ops-text-muted);
  background: var(--ops-surface);
  font-size: 10px;
}

.ops-step > span:first-child {
  position: relative;
  z-index: 1;
  width: 24px;
  height: 24px;
  display: grid;
  place-items: center;
  border: 2px solid var(--ops-border-strong);
  border-radius: 50%;
  color: var(--ops-text-muted);
  background: var(--ops-surface);
  font-size: 10px;
}

.ops-step > div {
  display: grid;
  gap: 1px;
}

.ops-step strong {
  color: currentColor;
  font-size: 11px;
}

.ops-step small {
  color: var(--ops-text-muted);
  font-size: 9.5px;
  font-weight: 500;
  line-height: 1.25;
}

.ops-step.is-complete::before,
.ops-step.is-current::before {
  background: var(--ops-accent);
}

.ops-step.is-complete .ops-step-marker {
  color: #fff;
  border-color: var(--ops-success);
  background: var(--ops-success);
}

.ops-step.is-complete > span:first-child {
  color: #fff;
  border-color: var(--ops-success);
  background: var(--ops-success);
}

.ops-step.is-current {
  color: var(--ops-text);
}

.ops-step.is-active {
  color: var(--ops-text);
}

.ops-step.is-active::before {
  background: var(--ops-accent);
}

.ops-step.is-active > span:first-child {
  color: #fff;
  border-color: var(--ops-accent);
  background: var(--ops-accent);
  box-shadow: var(--ops-focus);
}

.ops-step.is-current .ops-step-marker {
  color: #fff;
  border-color: var(--ops-accent);
  background: var(--ops-accent);
  box-shadow: var(--ops-focus);
}

/* --------------------------------------------------------------------------
   Central de Operacao compositions
   -------------------------------------------------------------------------- */

.ops-dashboard,
.ops-list-page,
.ops-page-atendimento,
.ops-page-pedido {
  gap: var(--ops-space-5);
}

.ops-section {
  min-width: 0;
  display: grid;
  gap: var(--ops-space-3);
}

.ops-section__header {
  margin: 0;
}

.ops-section__header h2,
.ops-section__header h3 {
  display: flex;
  align-items: center;
  gap: var(--ops-space-2);
  margin: 0;
  color: var(--ops-text);
  font-size: 15px;
  font-weight: 750;
  line-height: 1.3;
}

.ops-toolbar__context {
  min-width: 0;
}

.ops-toolbar__context p {
  margin: 2px 0 0;
  color: var(--ops-text-muted);
  font-size: 12px;
}

.ops-insights {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: var(--ops-space-3);
}

.ops-insight-card {
  min-width: 0;
  padding: var(--ops-space-4);
}

.ops-breakdown {
  display: grid;
  margin-top: var(--ops-space-2);
}

.ops-breakdown__row {
  min-height: 42px;
  margin: 0;
  padding: 9px 0;
  color: var(--ops-text-soft);
  text-decoration: none;
}

a.ops-breakdown__row:hover {
  color: var(--ops-accent-hover);
  text-decoration: none;
}

.ops-queue-card {
  min-width: 0;
  padding: 0;
  overflow: hidden;
}

.ops-queue-card > .ops-section__header,
.ops-queue-card > .admin-card-title {
  padding: var(--ops-space-4);
}

.ops-queue-card > .admin-table-wrap,
.ops-queue-card > .ops-table-wrap {
  border: 0;
  border-top: 1px solid var(--ops-border);
  border-radius: 0;
}

.ops-queue-card--attention {
  border-color: var(--ops-danger-border);
}

.ops-queue-card--attention > .ops-section__header {
  background: #fffafa;
}

.ops-count {
  font-variant-numeric: tabular-nums;
}

.ops-count--danger,
.ops-status--danger {
  color: var(--ops-danger);
  border-color: var(--ops-danger-border);
  background: var(--ops-danger-soft);
}

.ops-status,
.ops-priority,
.ops-group {
  max-width: 100%;
}

.ops-ticket-cell {
  min-width: 150px;
}

.ops-header {
  margin: 0;
}

.ops-header-main {
  min-width: 0;
  padding: var(--ops-space-4) var(--ops-space-5);
}

.ops-header-status {
  align-items: center;
}

.ops-header-actions {
  align-self: start;
}

.ops-layout {
  margin-top: 0;
}

.ops-focus {
  border-top: 2px solid #d9e8f2;
}

.ops-context {
  gap: var(--ops-space-3);
}

.ops-action-panel,
.ops-context-panel {
  padding: var(--ops-space-4);
}

.ops-action-panel > h3,
.ops-context-panel > h3 {
  display: flex;
  align-items: center;
  gap: var(--ops-space-2);
  margin: 0 0 var(--ops-space-3);
  color: var(--ops-text);
  font-size: 13.5px;
  font-weight: 750;
}

.ops-technical-stack {
  display: grid;
  gap: var(--ops-space-3);
}

.ops-disclosure {
  overflow: hidden;
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-lg);
  background: var(--ops-surface);
}

.ops-disclosure-summary {
  min-height: 46px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--ops-space-3);
  padding: 11px var(--ops-space-4);
  color: var(--ops-text-soft);
  cursor: pointer;
  list-style: none;
  font-size: 12px;
  font-weight: 700;
}

.ops-disclosure-summary::-webkit-details-marker {
  display: none;
}

.ops-disclosure-summary::after {
  content: "\F282";
  flex: 0 0 auto;
  margin-left: auto;
  color: var(--ops-text-muted);
  font-family: "bootstrap-icons";
  font-size: 11px;
  transition: transform var(--ops-transition);
}

.ops-disclosure[open] > .ops-disclosure-summary::after {
  transform: rotate(180deg);
}

.ops-disclosure[open] > .ops-disclosure-summary {
  border-bottom: 1px solid var(--ops-border);
  background: var(--ops-surface-subtle);
}

.ops-disclosure-body {
  padding: var(--ops-space-4);
}

.ops-technical-section.admin-card,
.ops-technical-section.alert {
  padding: 0;
}

.ops-technical-details {
  color: var(--ops-text-soft);
  font-size: 12px;
}

.ops-compact-record {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 1px;
  margin-bottom: var(--ops-space-3);
  overflow: hidden;
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-md);
  background: var(--ops-border);
}

.ops-compact-record > div {
  min-width: 0;
  padding: 10px 12px;
  background: var(--ops-surface-subtle);
}

.ops-compact-record span {
  display: block;
  color: var(--ops-text-muted);
  font-size: 10.5px;
  font-weight: 600;
}

.ops-compact-record strong {
  display: block;
  margin-top: 2px;
  color: var(--ops-text-soft);
  font-size: 12px;
  font-weight: 700;
  overflow-wrap: anywhere;
}

.ops-order-fields {
  margin-top: var(--ops-space-3);
}

.ops-order-classification {
  min-width: 0;
}

.ops-triage {
  border-left: 3px solid var(--ops-violet-border);
}

.ops-order-fields .pedido-item-row {
  border-color: var(--ops-border);
  border-radius: var(--ops-radius-md);
  background: var(--ops-surface-subtle);
}

.ops-primary-actions {
  padding-top: var(--ops-space-3);
  border-top: 1px solid var(--ops-border);
}

.ops-integration-action,
.ops-danger-zone {
  margin-top: var(--ops-space-4);
  padding: var(--ops-space-3);
  border: 1px solid var(--ops-info-border);
  border-radius: var(--ops-radius-md);
  background: var(--ops-info-soft);
}

.ops-danger-zone {
  border-color: var(--ops-danger-border);
  background: var(--ops-danger-soft);
}

.ops-upload-form {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: end;
  gap: var(--ops-space-3);
}

.ops-upload-field {
  min-width: 0;
  display: grid;
  gap: 5px;
}

.ops-upload-field > label {
  color: var(--ops-text-soft);
  font-size: 11.5px;
  font-weight: 700;
}

.ops-upload-field > small {
  color: var(--ops-text-muted);
  font-size: 11px;
}

.ops-page-head--record {
  align-items: center;
}

.ops-summary-item--wide {
  grid-column: span 2;
}

.ops-email-body {
  max-height: min(56vh, 620px);
  padding: var(--ops-space-4);
  overflow: auto;
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-md);
  color: var(--ops-text-soft);
  background: var(--ops-surface-subtle);
  font-size: 12.5px;
  line-height: 1.55;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.ops-scroll-stack {
  max-height: min(48vh, 520px);
  display: grid;
  gap: var(--ops-space-3);
  overflow: auto;
  overscroll-behavior: contain;
  scrollbar-color: var(--ops-border-strong) transparent;
  scrollbar-width: thin;
}

.ops-empty--compact {
  padding: var(--ops-space-5) var(--ops-space-3);
}

.ops-composer {
  display: grid;
  gap: var(--ops-space-3);
}

.ops-panel--sticky {
  position: sticky;
  top: calc(var(--ops-env-offset) + var(--ops-topbar-h) + var(--ops-space-4));
}

.ops-form-stack,
.ops-action-stack {
  display: grid;
  gap: var(--ops-space-3);
}

.ops-form-stack--divided > * + *,
.ops-action-stack > * + * {
  padding-top: var(--ops-space-3);
  border-top: 1px solid var(--ops-border);
}

.ops-form-stack--primary {
  padding: var(--ops-space-4);
  border: 1px solid var(--ops-accent-border);
  border-radius: var(--ops-radius-md);
  background: var(--ops-accent-soft);
}

.ops-callout {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: var(--ops-space-3);
  padding: var(--ops-space-3);
  border: 1px solid var(--ops-info-border);
  border-radius: var(--ops-radius-md);
  color: var(--ops-info);
  background: var(--ops-info-soft);
  font-size: 12px;
  line-height: 1.45;
}

.ops-callout > i {
  margin-top: 1px;
  font-size: 16px;
}

.ops-callout strong {
  color: currentColor;
}

.ops-callout p {
  margin: 2px 0 0;
  color: currentColor;
}

.ops-callout a {
  color: currentColor;
  font-weight: 700;
}

.ops-callout--success {
  color: var(--ops-success);
  border-color: var(--ops-success-border);
  background: var(--ops-success-soft);
}

.ops-callout--neutral {
  color: var(--ops-text-soft);
  border-color: var(--ops-neutral-border);
  background: var(--ops-neutral-soft);
}

.ops-inline-warning {
  display: flex;
  align-items: flex-start;
  gap: 6px;
  margin-top: 6px;
  color: var(--ops-warning);
  font-size: 11px;
  font-weight: 650;
  line-height: 1.4;
}

.ops-inline-warning[hidden] {
  display: none;
}

.ops-more-actions {
  border-top: 1px solid var(--ops-border);
}

.ops-more-actions > summary {
  min-height: 42px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--ops-space-2);
  padding: 10px 0;
  color: var(--ops-text-soft);
  cursor: pointer;
  list-style: none;
  font-size: 11.5px;
  font-weight: 700;
}

.ops-more-actions > summary::-webkit-details-marker {
  display: none;
}

.ops-more-actions > summary i {
  color: var(--ops-text-muted);
  transition: transform var(--ops-transition);
}

.ops-more-actions[open] > summary i {
  transform: rotate(180deg);
}

.ops-more-actions > :not(summary) {
  padding: 0 0 var(--ops-space-3);
}

/* --------------------------------------------------------------------------
   Financial operation and settings
   -------------------------------------------------------------------------- */

.ops-finance-page,
.ops-settings-page,
.ops-receipts-page {
  gap: var(--ops-space-4);
}

.ops-page > .ops-kpi-grid {
  margin-bottom: 0;
}

.ops-kpi-grid--finance {
  grid-template-columns: repeat(auto-fit, minmax(170px, 1fr));
}

.ops-kpi--finance-value {
  min-width: 0;
  border-color: var(--ops-accent-border);
}

.ops-kpi--finance-value .ops-kpi-value {
  font-size: clamp(19px, 1.8vw, 26px);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ops-kpi-value--status {
  font-size: clamp(16px, 1.6vw, 21px);
  overflow-wrap: anywhere;
}

.ops-money {
  font-variant-numeric: tabular-nums;
  font-weight: 700;
  white-space: nowrap;
}

.ops-finance-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: var(--ops-space-4);
  align-items: stretch;
}

.ops-finance-grid > .ops-panel {
  min-width: 0;
}

.ops-form-grid {
  display: grid;
  gap: var(--ops-space-3);
  align-items: end;
}

.ops-form {
  display: grid;
  gap: var(--ops-space-4);
}

.ops-form-grid--blocking {
  grid-template-columns: minmax(150px, .6fr) minmax(220px, 1fr) minmax(240px, 1.2fr) auto;
}

.ops-form-grid--action {
  grid-template-columns: minmax(260px, 1fr) auto;
}

.ops-form-grid--filter {
  grid-template-columns: minmax(150px, .45fr) minmax(280px, 1fr) auto;
}

.ops-field--grow {
  min-width: min(100%, 280px);
}

.ops-form-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: var(--ops-space-2);
}

.ops-row-actions,
.ops-table-actions,
.ops-badge-list,
.ops-checkbox-group,
.ops-tool-actions {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: var(--ops-space-2);
}

.ops-row-actions {
  justify-content: flex-end;
  min-width: max-content;
}

.ops-table-actions {
  justify-content: flex-end;
  min-width: max-content;
}

.ops-table-date {
  min-width: 138px;
}

.ops-row-actions form,
.ops-page-actions form {
  margin: 0;
}

.ops-action-stack--compact {
  align-items: flex-end;
  gap: 5px;
}

.ops-action-stack--compact > * + * {
  padding-top: 0;
  border-top: 0;
}

.ops-scroll-area {
  overscroll-behavior: contain;
}

.ops-scroll-area--xs { max-height: 180px; }
.ops-scroll-area--sm { max-height: 220px; }
.ops-scroll-area--md { max-height: 420px; }
.ops-scroll-area--lg { max-height: 560px; }
.ops-scroll-area--viewport { max-height: min(58vh, 680px); }

.ops-scroll-area > .ops-table thead th,
.ops-scroll-area > .admin-table thead th {
  position: sticky;
  z-index: 2;
  top: 0;
}

.ops-email-preview {
  width: 100%;
  max-width: 820px;
  padding: var(--ops-space-4);
  overflow: auto;
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-md);
  color: var(--ops-text-soft);
  background: var(--ops-surface-subtle);
}

.ops-email-preview > :first-child { margin-top: 0; }
.ops-email-preview > :last-child { margin-bottom: 0; }

.ops-audience-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.65fr) minmax(240px, .75fr);
  gap: var(--ops-space-4);
  align-items: start;
}

.ops-audience-options {
  display: grid;
  gap: var(--ops-space-4);
  align-content: start;
  padding: var(--ops-space-3);
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-md);
  background: var(--ops-surface-subtle);
}

.ops-audience-options .btn-admin {
  justify-self: start;
}

.ops-data-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 1px;
  padding: 0;
  margin: 0;
  overflow: hidden;
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-md);
  background: var(--ops-border);
}

.ops-data-grid > div {
  min-width: 0;
  padding: var(--ops-space-3);
  background: var(--ops-surface-subtle);
}

.ops-data-grid dt {
  margin: 0;
  color: var(--ops-text-muted);
  font-size: 10.5px;
  font-weight: 650;
}

.ops-data-grid dd {
  margin: 3px 0 0;
  color: var(--ops-text);
  font-size: 12.5px;
  font-weight: 700;
  overflow-wrap: anywhere;
}

.ops-callout--danger {
  color: var(--ops-danger);
  border-color: var(--ops-danger-border);
  background: var(--ops-danger-soft);
}

.ops-data-grid + .ops-callout {
  margin-top: var(--ops-space-3);
}

.ops-settings-form {
  min-width: 0;
}

.ops-settings-form:not(.ops-panel) {
  display: grid;
  gap: var(--ops-space-4);
}

.ops-form-divider {
  height: 1px;
  margin: var(--ops-space-5) 0;
  background: var(--ops-border);
}

.ops-form-section-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: var(--ops-space-3);
  margin-bottom: var(--ops-space-3);
}

.ops-form-section-head h3 {
  margin: 0;
  color: var(--ops-text);
  font-size: 14px;
  font-weight: 750;
}

.ops-form-section-head h3 i {
  color: var(--ops-accent);
}

.ops-form-section-head p {
  margin: 3px 0 0;
  color: var(--ops-text-muted);
  font-size: 12px;
}

.ops-checkbox-group {
  min-height: var(--ops-control-h);
  padding: 8px 0;
}

.ops-table--fixed {
  table-layout: fixed;
}

/* Receipt batches */

.ops-receipt-create {
  display: grid;
  grid-template-columns: 150px minmax(180px, .8fr) 150px 150px auto;
  align-items: end;
  gap: var(--ops-space-3);
}

.ops-mode-fields {
  display: contents;
}

.ops-mode-fields[hidden] {
  display: none;
}

.ops-receipt-range,
.ops-receipt-number,
.ops-receipt-client {
  color: var(--ops-text);
  font-weight: 750;
}

.ops-receipt-number {
  font-size: 14px;
}

.ops-receipt-lots-table th:nth-child(1),
.ops-receipt-lots-table td:nth-child(1) { width: 78px; }
.ops-receipt-lots-table th:nth-child(2),
.ops-receipt-lots-table td:nth-child(2) { width: 130px; }
.ops-receipt-lots-table th:nth-child(3),
.ops-receipt-lots-table td:nth-child(3) { width: 88px; }
.ops-receipt-lots-table th:nth-child(4),
.ops-receipt-lots-table td:nth-child(4) { width: 190px; }
.ops-receipt-lots-table th:nth-child(5),
.ops-receipt-lots-table td:nth-child(5) { width: 120px; }
.ops-receipt-lots-table th:nth-child(8),
.ops-receipt-lots-table td:nth-child(8) {
  width: 120px;
  text-align: right;
}

.ops-receipt-summary {
  grid-template-columns: repeat(7, minmax(104px, 1fr));
}

.ops-receipt-summary .ops-kpi {
  min-height: 76px;
  gap: var(--ops-space-2);
  padding: 11px 12px;
}

.ops-receipt-summary .ops-kpi-value {
  font-size: 23px;
}

.ops-receipt-tool-grid {
  display: grid;
  grid-template-columns: minmax(420px, 1.15fr) minmax(330px, 1fr) minmax(330px, .9fr);
  gap: var(--ops-space-3);
  align-items: stretch;
}

.ops-tool-box {
  display: grid;
  gap: var(--ops-space-2);
  align-content: start;
  min-width: 0;
  padding: var(--ops-space-3);
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-md);
  background: var(--ops-surface-subtle);
}

.ops-tool-title {
  display: flex;
  align-items: center;
  gap: 7px;
  margin: 0;
  color: var(--ops-text);
  font-size: 12.5px;
  font-weight: 750;
  line-height: 1.4;
}

.ops-tool-title i {
  color: var(--ops-accent);
}

.ops-tool-form-row,
.ops-tool-copy-row,
.ops-tool-filter-row {
  display: grid;
  gap: var(--ops-space-2);
  align-items: end;
}

.ops-tool-form-row {
  grid-template-columns: 128px minmax(180px, 1fr) auto;
}

.ops-tool-copy-row {
  grid-template-columns: minmax(220px, 1fr) auto;
}

.ops-tool-filter-row {
  grid-template-columns: minmax(118px, .7fr) minmax(160px, 1fr);
}

.ops-tool-box .form-label {
  margin-bottom: 4px;
  font-size: 11px;
}

.ops-tool-box .form-control,
.ops-tool-box .form-select {
  min-height: 38px;
  font-size: 12.5px;
}

.ops-tool-box .form-text {
  margin: 0;
  font-size: 11px;
}

.ops-receipt-items-table th,
.ops-receipt-items-table td {
  padding: 12px 14px;
  vertical-align: top;
}

.ops-receipt-items-table th:nth-child(1),
.ops-receipt-items-table td:nth-child(1) { width: 92px; }
.ops-receipt-items-table th:nth-child(2),
.ops-receipt-items-table td:nth-child(2) { width: 260px; }
.ops-receipt-items-table th:nth-child(4),
.ops-receipt-items-table td:nth-child(4),
.ops-receipt-items-table th:nth-child(5),
.ops-receipt-items-table td:nth-child(5) { width: 118px; }

.ops-email-chip-list {
  display: flex;
  flex-wrap: wrap;
  gap: 5px;
  max-width: 100%;
}

.ops-email-chip {
  min-height: 24px;
  max-width: 360px;
  display: inline-flex;
  align-items: center;
  padding: 4px 8px;
  overflow: hidden;
  border: 1px solid var(--ops-info-border);
  border-radius: var(--ops-radius-pill);
  color: var(--ops-info);
  background: var(--ops-info-soft);
  font-size: 11px;
  font-weight: 650;
  line-height: 1.25;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ops-email-chip--cc {
  color: var(--ops-text-muted);
  border-color: var(--ops-neutral-border);
  background: var(--ops-neutral-soft);
}

.ops-email-group + .ops-email-group {
  margin-top: var(--ops-space-2);
}

.ops-email-group-label {
  margin-bottom: 4px;
  color: var(--ops-text-muted);
  font-size: 9.5px;
  font-weight: 750;
  letter-spacing: .045em;
  text-transform: uppercase;
}

.ops-item-error {
  display: flex;
  align-items: flex-start;
  gap: 5px;
  max-width: 100%;
  margin-top: 6px;
  color: var(--ops-danger);
  font-size: 11px;
  line-height: 1.4;
  overflow-wrap: anywhere;
}

/* Detail additions shared by ticket and order views. */

.ops-order-progress {
  padding: var(--ops-space-3) var(--ops-space-4);
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-lg);
  background: var(--ops-surface);
  box-shadow: var(--ops-shadow-xs);
}

.ops-step.is-error {
  color: var(--ops-danger);
}

.ops-step.is-error::before {
  background: var(--ops-danger-border);
}

.ops-step.is-error > span:first-child,
.ops-step.is-error .ops-step-marker {
  color: #fff;
  border-color: var(--ops-danger);
  background: var(--ops-danger);
}

.admin-icon-button.ops-icon-danger {
  color: var(--ops-danger);
  border-color: var(--ops-danger-border);
  background: var(--ops-surface);
}

.admin-icon-button.ops-icon-danger:hover,
.admin-icon-button.ops-icon-danger:focus-visible {
  color: #fff;
  border-color: var(--ops-danger);
  background: var(--ops-danger);
}

.ops-document-viewer {
  max-width: 1480px;
}

.ops-document-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(min(420px, 100%), 1fr));
  gap: var(--ops-space-4);
  align-items: start;
}

.ops-document-object,
.ops-document-image {
  width: 100%;
  display: block;
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-md);
  background: var(--ops-surface-subtle);
}

.ops-document-object {
  min-height: min(70vh, 760px);
}

.ops-document-image {
  height: auto;
  max-height: min(72vh, 820px);
  object-fit: contain;
}

/* --------------------------------------------------------------------------
   Administrative authentication
   -------------------------------------------------------------------------- */

body.admin-login-body {
  min-width: 320px;
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: var(--ops-space-6);
  margin: 0;
  color: var(--ops-text);
  background: var(--ops-brand-950);
  font-family: var(--ops-font-sans);
  font-size: 14px;
  line-height: 1.45;
}

.admin-login-card,
.premium-login-card {
  width: min(420px, 100%);
  padding: 30px;
  border: 1px solid rgba(255, 255, 255, .18);
  border-radius: var(--ops-radius-lg);
  background: var(--ops-surface);
  box-shadow: 0 22px 60px rgba(0, 0, 0, .28);
}

.admin-login-card.password-card {
  width: min(460px, 100%);
}

.admin-login-logo {
  width: 50px;
  height: 50px;
  display: grid;
  place-items: center;
  margin-bottom: var(--ops-space-4);
  border: 1px solid #1b557e;
  border-radius: var(--ops-radius-md);
  color: #fff;
  background: var(--ops-brand-900);
  font-size: 15px;
  font-weight: 800;
  letter-spacing: .08em;
}

.admin-login-kicker {
  margin-bottom: 5px;
  color: var(--ops-accent);
  font-size: 10.5px;
  font-weight: 750;
  letter-spacing: .07em;
  text-transform: uppercase;
}

.premium-login-card h1 {
  margin: 0;
  color: var(--ops-text);
  font-size: 26px;
  font-weight: 750;
  letter-spacing: -.025em;
  line-height: 1.2;
}

.premium-login-card > p {
  margin: 7px 0 var(--ops-space-5);
  color: var(--ops-text-muted);
  font-size: 13px;
}

.admin-login-form,
.premium-login-card form {
  display: grid;
  gap: var(--ops-space-3);
}

.admin-login-body .premium-field label {
  display: block;
  margin-bottom: 5px;
  color: var(--ops-text-soft);
  font-size: 11.5px;
  font-weight: 700;
}

.admin-login-body .input-shell {
  min-height: 44px;
  display: flex;
  align-items: center;
  gap: 9px;
  padding: 0 12px;
  border: 1px solid var(--ops-border-strong);
  border-radius: var(--ops-radius-md);
  background: var(--ops-surface);
  transition: border-color var(--ops-transition), box-shadow var(--ops-transition);
}

.admin-login-body .input-shell .form-control {
  min-height: 42px;
  padding: 0;
  border: 0;
  background: transparent;
  box-shadow: none;
  color: var(--ops-text);
  font-size: 13px;
}

.admin-login-body .input-shell:focus-within {
  border-color: var(--ops-accent);
  box-shadow: var(--ops-focus);
}

.admin-login-body .input-shell > i {
  color: var(--ops-text-muted);
}

.admin-login-body .btn-admin {
  margin-top: var(--ops-space-1);
}

.admin-login-actions {
  display: flex;
  justify-content: center;
  margin-top: var(--ops-space-4);
}

.admin-login-link,
.admin-login-body a {
  color: var(--ops-accent-hover);
  font-size: 12.5px;
  font-weight: 650;
  text-underline-offset: 2px;
}

.admin-login-link {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  text-decoration: none;
}

.admin-login-link:hover,
.admin-login-body a:hover {
  color: var(--ops-brand-800);
  text-decoration: underline;
}

.admin-security-note {
  display: flex;
  align-items: flex-start;
  gap: var(--ops-space-2);
  margin-top: var(--ops-space-4);
  padding: var(--ops-space-3);
  border: 1px solid var(--ops-info-border);
  border-radius: var(--ops-radius-md);
  color: var(--ops-info);
  background: var(--ops-info-soft);
  font-size: 11.5px;
}

.admin-login-body .alert {
  padding: 10px 12px;
  margin-bottom: var(--ops-space-3);
  border-radius: var(--ops-radius-md);
  font-size: 12px;
}

.admin-login-body :where(a, button, input):focus-visible {
  outline: 3px solid rgba(91, 171, 222, .45);
  outline-offset: 2px;
}

/* --------------------------------------------------------------------------
   Feedback, empty states and modals
   -------------------------------------------------------------------------- */

.admin-body .alert,
.ops-alert {
  padding: 11px 13px;
  border: 1px solid var(--ops-neutral-border);
  border-radius: var(--ops-radius-md);
  color: var(--ops-text-soft);
  background: var(--ops-neutral-soft);
  box-shadow: none;
  font-size: 12.5px;
  line-height: 1.45;
}

.admin-body .alert-info,
.ops-alert--info {
  color: var(--ops-info);
  border-color: var(--ops-info-border);
  background: var(--ops-info-soft);
}

.admin-body .alert-success,
.ops-alert--success {
  color: var(--ops-success);
  border-color: var(--ops-success-border);
  background: var(--ops-success-soft);
}

.admin-body .alert-warning,
.ops-alert--warning {
  color: var(--ops-warning);
  border-color: var(--ops-warning-border);
  background: var(--ops-warning-soft);
}

.admin-body .alert-danger,
.ops-alert--danger {
  color: var(--ops-danger);
  border-color: var(--ops-danger-border);
  background: var(--ops-danger-soft);
}

.admin-page > .alert {
  width: 100%;
  max-width: 760px;
  margin: 0 0 var(--ops-space-4) auto;
  animation: none;
}

.ops-toast-region {
  position: fixed;
  z-index: 2050;
  top: calc(var(--ops-env-offset) + var(--ops-topbar-h) + var(--ops-space-3));
  right: var(--ops-space-4);
  width: min(420px, calc(100vw - 32px));
  display: grid;
  gap: var(--ops-space-2);
}

.empty-admin,
.ops-empty,
.ops-empty-state {
  display: grid;
  justify-items: center;
  gap: var(--ops-space-2);
  padding: 36px var(--ops-space-4);
  color: var(--ops-text-muted);
  text-align: center;
}

.empty-admin i,
.ops-empty > i,
.ops-empty-state > i,
.ops-empty-icon {
  width: 44px;
  height: 44px;
  display: grid;
  place-items: center;
  margin: 0;
  border: 1px solid var(--ops-border);
  border-radius: 50%;
  color: var(--ops-text-muted);
  background: var(--ops-surface-subtle);
  font-size: 20px;
}

.empty-admin :where(h3, h4, h5),
.ops-empty :where(h3, h4, h5),
.ops-empty-state :where(h3, h4, h5),
.ops-empty-title {
  margin: 0;
  color: var(--ops-text-soft);
  font-size: 14px;
  font-weight: 700;
}

.empty-admin p,
.ops-empty p,
.ops-empty-state p,
.ops-empty-description {
  max-width: 520px;
  margin: 0;
  font-size: 12.5px;
}

.admin-modal .modal-content,
.admin-body .modal-content,
.ops-modal {
  overflow: hidden;
  border: 1px solid var(--ops-border);
  border-radius: var(--ops-radius-lg);
  color: var(--ops-text);
  background: var(--ops-surface);
  box-shadow: var(--ops-shadow-md);
}

.admin-body .modal-header,
.admin-body .modal-footer,
.ops-modal-head,
.ops-modal-actions {
  padding: var(--ops-space-4);
  border-color: var(--ops-border);
  background: var(--ops-surface);
}

.admin-body .modal-body,
.ops-modal-body {
  padding: var(--ops-space-5);
}

.admin-body .modal-footer,
.ops-modal-actions {
  gap: var(--ops-space-2);
  background: var(--ops-surface-subtle);
}

.admin-body .modal-backdrop.show {
  opacity: .48;
  backdrop-filter: blur(2px);
}

/* --------------------------------------------------------------------------
   Keyboard, contrast and motion
   -------------------------------------------------------------------------- */

.admin-body :where(a, button, input, select, textarea, summary, [tabindex]):focus-visible {
  outline: 3px solid rgba(11, 99, 159, .38);
  outline-offset: 2px;
}

.admin-body :where(.form-control, .form-select, .ops-control):focus-visible {
  outline: 0;
}

.admin-nav :where(a, summary):focus-visible {
  outline-color: #8dc9eb;
  outline-offset: 1px;
}

@media (prefers-contrast: more) {
  :root {
    --ops-border: #aab6c4;
    --ops-border-strong: #7f8fa1;
    --ops-text-muted: #4c5b6d;
  }

  .admin-nav a,
  .admin-nav-link,
  .admin-nav-group summary {
    color: rgba(255, 255, 255, .92);
  }
}

@media (forced-colors: active) {
  .admin-nav a.active,
  .admin-nav a[aria-current="page"],
  .admin-nav-link.active,
  .admin-nav-link[aria-current="page"] {
    border: 2px solid Highlight;
  }

  .status-badge,
  .role-badge,
  .priority-badge,
  .ops-badge {
    border: 1px solid CanvasText;
  }
}

@media (prefers-reduced-motion: reduce) {
  .admin-body *,
  .admin-body *::before,
  .admin-body *::after,
  .admin-login-body *,
  .admin-login-body *::before,
  .admin-login-body *::after {
    scroll-behavior: auto !important;
    animation-duration: .01ms !important;
    animation-iteration-count: 1 !important;
    transition-duration: .01ms !important;
  }
}

/* --------------------------------------------------------------------------
   Responsive behavior
   -------------------------------------------------------------------------- */

@media (max-width: 1400px) {
  .ops-receipt-tool-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .ops-receipt-tool-grid > :last-child:nth-child(odd) {
    grid-column: 1 / -1;
  }
}

@media (max-width: 1280px) {
  .admin-filters,
  .ops-filter-grid {
    grid-template-columns: repeat(4, minmax(130px, 1fr));
  }

  .audit-metric-grid,
  .cobranca-metrics {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .ops-receipt-summary {
    grid-template-columns: repeat(4, minmax(104px, 1fr));
  }

  .ops-receipt-tool-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .ops-tool-box--filter {
    grid-column: 1 / -1;
  }
}

@media (max-width: 1024px) {
  .admin-sidebar {
    width: min(288px, calc(100vw - 48px));
    transform: translateX(-102%);
    box-shadow: 14px 0 36px rgba(7, 27, 47, .24);
  }

  .admin-sidebar.open {
    transform: translateX(0);
  }

  .admin-backdrop.show {
    display: block;
  }

  .admin-content {
    width: 100%;
    margin-left: 0;
  }

  .admin-mobile-btn {
    display: grid;
  }

  .admin-page {
    padding: var(--ops-space-5);
  }

  .ops-page {
    padding: 0;
  }

  .admin-filters,
  .ops-filter-grid {
    grid-template-columns: repeat(3, minmax(130px, 1fr));
  }

  .metric-grid,
  .ops-kpi-grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .ops-receipt-summary {
    grid-template-columns: repeat(4, minmax(104px, 1fr));
  }

  .ops-receipt-create {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 900px) {
  .detail-grid,
  .ops-workspace {
    grid-template-columns: minmax(0, 1fr);
  }

  .ticket-quick-side,
  .ops-aside--sticky {
    position: static;
    order: -1;
  }

  .ops-panel--sticky {
    position: static;
  }

  .ops-insights {
    grid-template-columns: 1fr;
  }

  .ticket-info-list,
  .ops-info-list {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    column-gap: var(--ops-space-5);
  }

  .ticket-info-item:nth-last-child(2):nth-child(odd),
  .ops-info-item:nth-last-child(2):nth-child(odd) {
    border-bottom: 0;
  }

  .reply-tools-grid,
  .ticket-ops-grid {
    grid-template-columns: 1fr;
  }

  .ops-queue-row {
    grid-template-columns: minmax(200px, 1.5fr) minmax(120px, 1fr) auto;
  }

  .ops-queue-cell--secondary {
    display: none;
  }

  .ops-finance-grid,
  .ops-audience-grid {
    grid-template-columns: minmax(0, 1fr);
  }

  .ops-form-grid--blocking {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 760px) {
  :root {
    --ops-topbar-h: 58px;
  }

  .admin-topbar {
    padding: 0 var(--ops-space-3);
  }

  .admin-top-user .admin-user-text {
    display: none;
  }

  .admin-top-user {
    padding: 3px;
    border: 0;
    background: transparent;
  }

  .admin-page {
    padding: var(--ops-space-4) var(--ops-space-3) var(--ops-space-6);
  }

  .ops-page {
    padding: 0;
  }

  .admin-page-head,
  .ops-page-head,
  .dashboard-section-title {
    align-items: stretch;
    flex-direction: column;
  }

  .ops-page-actions,
  .ops-filter-actions {
    justify-content: flex-start;
  }

  .admin-filters,
  .ops-filter-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .metric-grid,
  .ops-kpi-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .admin-table,
  .ops-table {
    min-width: 720px;
  }

  .message-bubble,
  .ops-message-bubble {
    width: calc(100% - 38px);
  }

  .message-row.interno,
  .ops-message--internal {
    justify-content: flex-end;
  }

  .message-row.interno .message-avatar,
  .ops-message--internal .ops-message-avatar {
    order: 2;
  }

  .ops-stepper {
    justify-content: flex-start;
    grid-template-columns: none;
    grid-auto-flow: column;
    grid-auto-columns: 112px;
    padding-bottom: var(--ops-space-2);
    overflow-x: auto;
  }

  .ops-toolbar,
  .ops-filterbar {
    align-items: stretch;
    flex-direction: column;
  }

  .ops-quick-filters {
    width: 100%;
    flex-wrap: nowrap;
    padding-bottom: 3px;
    overflow-x: auto;
    overscroll-behavior-inline: contain;
    scrollbar-width: thin;
  }

  .ops-upload-form {
    grid-template-columns: 1fr;
  }

  .ops-upload-form > .btn-admin {
    justify-self: start;
  }

  .ops-search {
    width: 100%;
    max-width: none;
    flex-basis: auto;
  }

  .ops-form-grid--blocking,
  .ops-form-grid--action,
  .ops-form-grid--filter,
  .ops-receipt-create,
  .ops-receipt-tool-grid,
  .ops-tool-form-row,
  .ops-tool-copy-row,
  .ops-tool-filter-row,
  .ops-data-grid {
    grid-template-columns: minmax(0, 1fr);
  }

  .ops-tool-box--filter {
    grid-column: auto;
  }

  .ops-form-actions,
  .ops-row-actions,
  .ops-tool-actions {
    justify-content: flex-start;
  }

  .ops-action-bar--between {
    align-items: stretch;
  }

  .ops-action-bar--between > :where(a, button) {
    flex: 1 1 auto;
  }
}

@media (max-width: 560px) {
  .admin-title p {
    display: none;
  }

  .admin-environment-banner span,
  .ops-environment-banner span {
    display: none;
  }

  .admin-page-title h2,
  .ops-page-head h1,
  .ops-page-head h2 {
    font-size: 21px;
  }

  .admin-filters,
  .ops-filter-grid,
  .metric-grid,
  .ops-kpi-grid,
  .ticket-info-list,
  .ops-info-list,
  .ops-summary-grid {
    grid-template-columns: 1fr;
  }

  .ops-summary-item--wide {
    grid-column: auto;
  }

  .metric-card,
  .ops-kpi {
    min-height: 82px;
  }

  .ops-page-actions > :where(a, button, form),
  .ops-page-actions > form > :where(button, a),
  .ticket-action-bar > :where(a, button, form),
  .ticket-action-bar > form > :where(button, a) {
    width: 100%;
  }

  .ops-queue-row {
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: start;
  }

  .ops-queue-cell:not(:first-child, :last-child) {
    display: none;
  }

  .admin-detail-hero,
  .ops-detail-head {
    grid-template-columns: 1fr;
  }

  .message-avatar,
  .ops-message-avatar {
    display: none;
  }

  .message-bubble,
  .ops-message-bubble {
    width: 100%;
  }

  .timeline,
  .ops-timeline {
    max-height: none;
    padding-right: 0;
  }

  .ops-toast-region {
    right: var(--ops-space-3);
    left: var(--ops-space-3);
    width: auto;
  }

  .admin-login-body {
    align-items: start;
    padding: var(--ops-space-4) var(--ops-space-3);
  }

  .admin-login-card,
  .premium-login-card,
  .admin-login-card.password-card {
    width: 100%;
    padding: var(--ops-space-5);
  }

  .ops-receipt-summary {
    grid-template-columns: minmax(0, 1fr);
  }
}

@media (pointer: coarse) {
  .admin-nav a,
  .admin-nav-link,
  .admin-nav-group summary,
  .btn-admin,
  .btn-admin-secondary,
  .btn-admin-danger,
  .btn-admin-success,
  .btn-admin-warning,
  .ops-button,
  .ops-tab {
    min-height: 44px;
  }
}

@media print {
  .admin-environment-banner,
  .ops-environment-banner,
  .admin-sidebar,
  .admin-topbar,
  .admin-backdrop,
  .ops-page-actions,
  .ops-filterbar,
  .admin-pagination,
  .ops-pagination {
    display: none !important;
  }

  .admin-content {
    width: 100%;
    margin: 0;
  }

  .admin-page,
  .ops-page {
    max-width: none;
    padding: 0;
  }

  .admin-card,
  .ops-panel,
  .ops-card {
    break-inside: avoid;
    box-shadow: none;
  }
}